LDH Shift Ops

Welfare nurse: medication labels, treatments due and miscellaneous tasks. Processing nurse: vaccination, microchip and UV requests.

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Nurses

Welfare nurse on the left, Processing nurse on the right.

Welfare nurse

put on every tick automatically

Medication labels to make

Treatments due

Miscellaneous tasks

Requested by the vets — bloods, ear swabs, FIV tests, flu cats needing IVFT and other tasks.

Processing nurse

put on every tick automatically

Nurse requests

All UV checks: send one result to the Admission AA and mark them done.

Vaccinations due (Report 7)

Upload the Vet Treatments Due report (Excel) from ShelterMate. The animals are grouped by shelter location. Tick the ones you have vaccinated, then send them to the Admission AA to enter in ShelterMate.

Microchip, UV & treatment tasks

Tasks staff or a vet asked for — microchip, UV and treatment checks are done by the Processing nurse.

Send to Admission AA

The Admission AA enters it in ShelterMate and ticks it off. Your initials are recorded.

Sent to the Admission AA ✓

Memo board

What the nurse team has done

Tasks completed, and the average per working day: a look back at how much gets done. Counts start from the first day the dashboard was used for real.

FAQ — nurses

Quick answers for working through tasks and sending results back to the vets.

Working your board

Which column is mine?

Welfare nurse (left): medication labels, treatments due and miscellaneous tasks. Processing nurse (right): vaccination, FIV and blood requests from shelter staff, plus microchip and UV tasks.

What do I do first?

Type your initials in the box at the top of your column (Welfare or Processing) once for the day — they are put on everything you pick up or tick off, and are cleared the next day. Leave the page open: a banner (for example “3 new requests sent through”), a beep and a flashing tab tell you when something new arrives. The sound is on by default — browsers need one tap on the page first, and the button at the top mutes it.

How do I pick up, share or finish a nurse request?

On a request, Pick up puts your initials on it (press Release to hand it back to the pool). Use +1 as each animal is done, or All done. The coloured chip shows time left against the "needed within" time.

How do I do a medication label or a treatment dose?

Medication labels: copy the label text, then mark it done (tick several and enter your initials once). Treatments due: tick each dose as you give it. Overdue doses are listed first.

What are miscellaneous tasks?

Tasks a vet asked for or transferred from a case — bloods, ear swab, FIV test, flu cat needing IVFT and so on. Press Done when finished.

Sending a result back to the vet

I did an FIV test or bloods — how do I get the vet to look at the result?

Press Send back to vet on the task (on FIV and blood requests as well as miscellaneous tasks). Then:

  1. Write the result / comment, e.g. "FIV negative, FeLV negative" or "bloods run, printout attached to cage".
  2. Choose Vet to: interpret results, upload results to ShelterMate, or other.
  3. Choose Needed within: 2 hours, or 12–24 hours.
  4. Press Send to vets.

The vets get it as a request on their board. A miscellaneous task is closed automatically; an FIV / blood request keeps its count, so keep ticking animals off as usual.

What if the animal ID is missing?

Head-count requests ("3 cats to FIV test") have no single animal, so the form asks you for the animal ID of the one you are sending back.

Disease tracking

What is disease tracking and why do nurses see it?

Flagged animals with a suspected condition (cat flu, kennel cough, diarrhoea, vomiting, eye, skin, wounds, other) are counted per space against its cages. It lets the team spot a cluster early and act on cleaning, isolation and vaccination. You help most by telling shelter staff or the vet when you notice several animals with the same signs in one space, and by making sure a condition is chosen when an animal is flagged.

© 2026 Juliana Xue. All rights reserved.
This work is the intellectual property of Juliana Xue and may not be copied, modified, or distributed without her express written permission.